Member-only story
We’ve been with Verizon since the dawn of cell phones so you’d think we’d be used to their corporate bunkum and balderdash by now. But like a fool I let my guard down about an upgrade deal only to have my heart stabbed with the death of a thousand keystrokes that only a sales chat representative can bring.
Here’s what happened.
Our phones were paid off a year ago and we’ve been limping along to squeeze all the usability out of them.
I saw that Verizon had a Black Friday/Cyber Monday deal offering a Samsung Galaxy S20 for free with no trade-in required. The caveat is that you had to have an unlimited data plan. We’ve held off on that because they do not apply employer discounts (currently 13%) to that level. But Katrina, my agent on 11/12, had good news for me
- we could now apply the discount to the unlimited plan
- we were eligible for the free phones with that change
- we did not have to return our phones
- out of pocket, we had to pay upgrade fees and sales tax
- the phones would probably be in our hands in 2–3 days
We also needed to add an additional line and could still get the free phone. How about that?
